1.  Area of application

The general terms and conditions apply to all purchases and contracts that a customer concludes with Luke Loren via the website www.lukeloren.com. The owner of this website and your contractual partner is Luke Loren e.U., FN 530594 k, Bauernstraße 6, 2514 Traiskirchen, Austria (referred as "Luke Loren“).

By making a purchase on this website, you agree to be bound by these terms and conditions. All customers are advised to read our terms and conditions before making a purchase. If you have any concerns or questions, please contact our customer service team.

2.  Order confirmation and completion of contract

By placing an order, you are submitting an offer. A contract is only concluded after we have accepted it. You will be informed of our acceptance by e-mail. We will send you an electronic invoice to your e-mail address to confirm your purchase. The order confirmation also serves as proof of purchase (receipt).

Therefore, it is important that you enter your contact details correctly in the corresponding text boxes when completing an order. Please check your data again before you complete your purchase.

3.  Text of the contract

The contract language is in English.

The text of the contract is not saved after the completion of the contract and cannot be made available to the buyer by Luke Loren.

4.  Offer

The webshop does not yet represent a legally binding offer. The presentation of the goods in the web shop does not represent a binding offer in the legal sense. It is merely an invitation to the customer to make an offer.

5.  Customer engagement

The customer is bound to his order for two days after receiving the order. The legally applicable right of revocation (right of withdrawal) remains unaffected.

6.  Prices and shipping costs

All prices are total prices. The applicable prices are those at the time of the order. All prices are in the stated unit and are quoted without VAT. Since Luke Loren is a small company in Austria, the company is registered according to § 6 ABS. 1 Z 27 USTG and is free of VAT.

The exemption from VAT applies in the whole EU.

The prices are quoted without shipping costs. You will find the shipping costs in our overview of shipping costs: https://lukeloren.com/pages/shipping

In the case of delivery to a non-EEA country, the consumer must cover all import and export expenses, including any customs duties, fees and charges.

There is no minimum order amount.

7.  Payment

All buyers have the possibility to pay with credit or debit cards. Payment cards from Visa, Mastercard, Maestro and American Express are accepted.

In addition, Paypal, Shop Pay, Apple Pay and Google Pay are also offered and accepted as payment options.

Additional payment methods are offered, depending on the location of the buyer.
Luke Loren reserves the right to allow only certain payment methods in case of a negative result of the address and credit rating check. All banking transactions relating to credit or debit card payments and other payment options offered to a customer are conducted by Shopify Payments.  Luke Loren does not process any credit card numbers.

If the customer defaults on payment, Luke Loren is legally entitled to charge reminder fees as well as late payment interest at the legally permissible rate and any additional processing costs which may be necessary.

7.1.  Payment by invoice

When paying by invoice, you can purchase immediately and pay later (within 14 days). It is important that you are registered at the desired delivery address when purchasing by invoice. A common credit check will be carried out without a separate notification.

8.  Product information

The product images and information texts provided by us have been created to the very best of our knowledge and ability. Luke Loren cannot guarantee that the product images are identical to the actual physical appearance of the product. All images on the website are to be considered as exemplary images. The colors and resolution of the product images may vary, depending on your computer screen.

Luke Loren reserves the right to adjust prices and product images and to add relevant information without prior notice.

9.  Cancellation policy

9.1.  Right of withdrawal

The customer has the right to revoke this contract within fourteen days without giving any reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Luke Loren e.U., Bauernstraße 6, 2514 Traiskirchen, Austria, office@lukeloren.com) by sending a clear statement (e.g. a postal letter or e-mail) of your decision to withdraw from this contract. You may use the attached sample revocation form for this purpose, which is not obligatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the execution of the right of withdrawal before the end of the withdrawal period. 

9.2.  Consequences of withdrawal

If you revoke the contract, we shall refund to you all payments we have received from you, including delivery charges (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the date on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise explicitly agreed with you; in no case will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us about the revocation of this contract. This period shall be deemed to have been observed if you return the goods before the expiry of the fourteen-day period. You shall carry the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary in order to check their condition, properties and functionality.

10.  Warranty

The legal warranty applies to all products on our website. Warranty is understood to be the strict liability for material defects and legal defects which already exist at the time of delivery.

The warranty period for movable goods is two years from the date of delivery of the goods.

If you wish to make use of the warranty, you must notify us in order to receive a replacement. For this purpose, write an e-mail to office@lukeloren.com with the following information: address, order number and a detailed description of the problem.

Our customer service will then contact you. In the event of a return, the shipping costs will be taken over by us. If it is not possible for us to determine the defects you describe, the product will be returned to you.

11.  Complaints

It is important that when you receive your shipment, you carefully check your goods/products to confirm that you have received the correct products and that they have not been damaged. If your product has been damaged in transit, whether the damage is visible or hidden, you must notify the carrier as soon as possible. If, after receiving your product, you notice that it has been damaged or does not match the one you ordered, you must also contact us within 30 days of receiving the product.

All complaints must be reported to our customer service. Please include the order number and the reason for the complaint and we will contact you shortly. The same applies to returns. Defective products returned to Luke Loren should be treated as if they were free of defects. For all types of returns, it is important that you package the product so that it cannot be damaged during transport. Luke Loren has the right to replace defective goods with goods of the same model. If the item is discontinued, you will receive a full refund. If a returned product does not have any faults or defects, Luke Loren will return the product to you.

12.  Liability

Luke Loren is only liable for damage resulting from an intentional or grossly negligent breach of duty. In the case of simple negligence Luke Loren is only liable in the event of injury to life, body or health or in the event of a breach in the essential contractual obligation.

Essential contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract or which make the execution of the contract possible in the first place. In the event of a slightly negligent breach of essential contractual obligations, we shall be liable up to the amount of damage typical for the contract and foreseeable at the time of concluding the contract.

The above limitations of liability shall also apply in favour of our legal representatives and subcontractors.

Liability under the Product Liability Act remains unaffected. 

13.  Delivery period

The ordered product(s) will be delivered within the time indicated on the product page, unless otherwise agreed. The specified time periods begin after our confirmation of the closed contract. We will point out possible differing delivery times on the respective product page. In case of pre-orders, the delivery times are also indicated and described on the product page.

14.  Delivery restrictions

The webshop is intended for EU member states. We only deliver to delivery addresses within the EU.

15.  Reservation of proprietary rights

All products remain in full possession of Luke Loren until full payment has been received.

15.1.  Effects of the reservation of proprietary rights

In the event of delay in payment by the customer, we are permitted to enforce our rights from the reservation of proprietary rights. It is agreed that the assertion of the reservation of proprietary rights does not mean a withdrawal from the contract, unless we expressly declare the withdrawal from the contract.

16.  Fraud

Luke Loren reserves the right to cancel the order in case of suspected fraud, in all cases that are reported to the police.

17.  Changes to the terms and conditions

Luke Loren reserves the right to change the terms and conditions for any or no reason. Each product order is subject to the terms and conditions currently in effect for the contract between you and Luke Loren. Therefore, please visit the Luke Loren Terms and Conditions Website regularly to review the current terms and conditions that apply to you.

18.  General terms and conditions for pre-orders

18.1.  Introduction

These general terms and conditions for pre-orders regulate pre-orders for Luke Loren products (as defined below).

Please read these conditions carefully before sending your Luke Loren pre-order. By submitting a pre-order on the website www.lukeloren.com, you agree to be legally bound to these terms and conditions.

18.2.  Registration of the pre-order

When you place a pre-order for a product, you will be asked to provide us with certain information, such as your address and billing information. You represent and warrant that all this information is correct and you must ensure that this information is kept up to date at all times. The company takes no responsibility or liability for inaccurate or later outdated information and is under no obligation to make any effort to determine the correct contact or shipping information. You may update your information at any time prior to shipping your product by sending an email to office@lukeloren.com.

18.3.  Payment

The costs will be charged to you at the time of the order. By placing a pre-order, you explicitly agree that the company will charge the payment method you specify at that time.

18.4.  Shipping

Products are expected to be ready for shipment on the date indicated on the product page when the order is placed, with reasonable delays in manufacture and/or delivery. This date is only an estimate and is subject to change, and the company does not guarantee that it will be able to ship the product to you on the estimated date.

Therefore, in the event of a delay and failure to meet the estimated shipping and/or release date of the Product, Luke Loren shall not be responsible for any damages that may result from the delay and has no obligation, other than as provided in these terms and conditions, to provide any discounts, refunds or credits as a result of such delays. Products will be shipped in the order in which your pre-order is submitted to the company. Shipment will be from Monday to Friday, excluding public holidays, unless otherwise stated.

18.5.  Cancellations

If you wish to cancel your pre-order and receive a refund, please contact us regarding your refund request using the contact options provided. Each refund request will be processed on a case-by-case basis.

Allow 30 business days from the date of the request for a full refund. By placing your pre-order, you explicitly agree that Luke Loren will charge the full price of the products at that time.

18.6.  Disclaimer

Luke Loren excludes all implied warranties for the product specified by Luke Loren, whether before or after the pre-order. You understand and agree that the product, its design and technical features are under development and that the product you are about to purchase may be significantly different from the prototype of the product. If you are dissatisfied with the final version of the product for any reason, your exclusive and final remedy is to cancel your pre-order as described in the "Cancellations" section.

18.7.  Changes to the Pre-Order terms and conditions

Luke Loren reserves the right to change the terms and conditions for pre-orders for any or no reason. Luke Loren will notify you of any relevant changes and if you are not satisfied with these changes, your sole and exclusive remedy is to cancel your reservation as described in Section 4 above.

Last update of the terms and conditions and terms and conditions for pre-orders: 01.06.2020